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“People are looking for opportunities to escape what is happening around us,” she said. “Coming to a casino is entertainment, and people still want to be entertained.”

Grace said one of the biggest challenges the industry is facing is “the continued uncertainty.”

“You have to ensure compliance, whether it’s your team members or your customers,” she said. “That’s a new aspect of the job.”

In a recent conference call to discuss third-quarter earnings, Bill Hornbuckle, president and CEO of MGM Resorts International, said the industry continues to deal with the pandemic, and has been forced to abide by restrictions.

But he also said September “was an exceptional booking month for the future. It’s the best booking months we’ve had in seven. And so I think the tell is is that people are still booking into the future.”

The report said more than 100 casinos reopened between July and September with 902 commercial and tribal casinos operational by the end of the third quarter.

Five states actually won more in the third quarter this year than they did in the same period last year: Arkansas, up 3%; Mississippi, up 2.8%; Ohio, up 7.5%; Pennsylvania, up 3.8%; and South Dakota, up 6.1%.

Revenue from slot machines was $5.87 billion for the quarter, down 19.3%, and table games revenue was $1.57 billion, down 31.2%.